Your privacy is important to us.
The personal data obtained by interacting with you as a (potential) customer are collected, stored and processed in compliance with the applicable data protection legislation and, in particular, with the General Data Protection Regulation 2016/679 of 27 April 2016 (of hereinafter referred to as “GDPR”).
In this privacy statement, we explain the reasons and methods for collecting your personal data, the methods of treatment and protection of such data and the retention period.
In accordance with the GDPR, you have certain rights.

  1. Identity and contacts
    The owner of your personal data is the following legal entity:
    Via Serviliano Lattuada 26, 20135 – Milano (Italy)
    For any clarifications on how your personal data is processed, you can contact us by e-mail at info@hisako.eu.
  2. Purpose
    We collect and process your personal data for direct marketing and customer relationship management purposes to achieve a better customer perception, increase knowledge about our customers and potential customers/contacts, as well as to offer products and services.
    We also intend to inform you about our activities, products, recipes, promotions, contests and so on through direct marketing (i.e. newsletters, brochures, magazines, personalized advertising and other marketing materials.
  3. Legal basis (legitimate reason) for the processing
    We collect, process and store all personal data necessary to conclude and enter into agreements relating to our products and services.
    There may (further) be a legal obligation (e.g. tax or accounting legislation) or a justified legitimate reason on the basis of which we need to process your personal data (e.g. contractual performance or pursuit of legitimate interests, etc.).
  4. Categories of personal data
    We collect and process the following personal data for the following purposes:
  • Identification data (name, e-mail address, address, telephone number);
  • Professional data (employer, work performed);
    We do not collect sensitive data (i.e. data indicating race or ethnic origin, political opinions, religious or ideological beliefs or trade union membership, genetic, biomedical, health or sexual behavior or orientation data). We will therefore not ask you to provide us with data of this type. If sensitive data is nevertheless provided, you expressly agree that it will be treated by us in accordance with the provisions of this privacy policy.
  1. Source of personal data
    We collect and process personal data provided to us through one or more of the following channels:
  • Online (by registering on our site);
  • Through cookies and other tracking technologies;
  • As part of a direct interaction with our company via telephone, SMS or email;
  • Through participation in contests and surveys;
  • For filling in a contact form or scanning visitor badges (QR code) at exhibitions;
  • Via business cards or mobile phone contacts provided to our staff;
  • By login to the Vandemoortele websites;
  • By making payments
  1. Recipients of personal data
    For the above purposes, your personal data may be shared and possibly processed by third parties such as:
  • Cloud computing service providers (Saas applications), IT service providers, logistics service providers, marketing agencies, communication agencies, hosting providers, shared service providers, etc.
    Employees, managers and/or representatives of the aforementioned institutes or service providers, as well as the specialized service providers listed by them, must respect the confidential nature of this data and may only use it in line with the company’s instructions.
    We may also share your personal data with companies belonging to the Vandemoor group and our subsidiaries (inter-company), for legitimate business purposes (for example processing orders, generating invoices, arranging transport, handling complaints, …).
  1. Transfer of personal data
    Your personal data will not be transferred to member states outside the EEA without adequate safeguards.
  2. Storage period
    We will keep your personal data for up to 10 years from the last purchase/last contact with our company, plus a verification period of 6 months, unless it is necessary to keep it longer on the basis of legal obligations or justified business interests.
  3. Rights
    You have the right to contact the company at any time to request:
  • to access or rectify your personal data;
  • to delete your personal data;
  • to limit or oppose the processing of your personal data;
  • to withdraw or cancel your consent, in particular for the use of your data in sending direct marketing;
  • to receive and your personal data and transfer them to another controller (“right to portability”);
  • to initiate a complaints procedure against us, if you believe that we have not acted in accordance with data protection legislation. You can also file a complaint with the competent national supervisory authority.
    The above rights may be applicable in certain circumstances and subject to specific conditions, exemptions or exceptions as provided for by applicable data protection legislation.
    You can request to access, view and, if necessary, correct the data we have collected by contacting us by email at the address below: info@hisako.eu.
    You have the right to withdraw/cancel your consent to receive direct marketing material at any time via the relevant option (“opt-out”) at the bottom of our email or by sending a request via email to the following address: info@hisako .eu.
    Any other questions, concerns or complaints about how we use your personal data can be submitted by email or postal mail to the contact details below, together with a copy of your ID (to enable us to verify the identity of the applicant):
  • info@hisako.eu
  • Automated decisions (profiling)
    Decisions concerning people are defined as automated, strictly based on automated data processing and which can have legal consequences or strongly influence the people involved.
    The company follows the principle of not using the automated decisions described above.
  • Security – Confidentiality
    We employ various security procedures and technologies to safeguard the privacy and confidentiality of your personal data and protect it from unauthorized access, improper use, unlawful or unintentional loss and destruction. Only Hisako and the personnel involved for the purposes for which her data is collected have access to this data. These collaborators are bound by contract to respect the privacy and confidentiality of your personal data
  • Changes
    We reserve the right to periodically modify this Privacy Policy, within the limits imposed by the applicable regulations in terms of confidentiality and data protection.
  • Applicable law and jurisdiction
    The Privacy Policy will be governed by and interpreted in accordance with Italian law. The competent court has exclusive jurisdiction to settle disputes arising in relation to this Privacy Policy that cannot be resolved amicably. This privacy policy is updated to June 2018


What are Cookies?
Cookies are small text files stored by most Internet browsers to track visitor information and allow HISAKO.EU to make its web offering more relevant to you.
During your visit to our website, HISAKO.EU uses four types of cookies. Their period of
storage depends on each country and its applicable law, but we will keep them for a minimum of six months according to the guidelines of the French data protection authority.

How do we use them?
We use cookies in order to:

  • get information about browser settings, domain name, service provider
  • Internet, your operating system, date and time of access, location, type of device used to access the website and conduct system administration; obtain information about other websites you have visited or the type of searches you perform for
  • perfect your experience;
  • prevent fraudulent activities and improve security;
  • know and analyze your browsing preferences and the products that interest you;
  • associate your previous behavior on the website once you have registered with your data on a HISAKO.EU website for commercial and technical purposes
    Some of the cookies used by our websites are set by us and some are set by third parties on behalf of HISAKO.EU. Our use of third-party cookies allows for personalized advertising, which means you may see advertisements for HISAKO.EU on other websites you visit.

What types of cookies do we use?

  • Strictly Necessary Cookies: These cookies are required to provide you with the basic functionality of our website and cannot be switched off in our systems.
  • Performance and analytical cookies: these cookies allow us to count visits and traffic sources in order to measure and improve the performance of our website.
  • Functional Cookies: These cookies are used to provide better functionality and personalization during your visit.
  • Targeting or advertising cookies: These cookies may be set through our website by our advertising partners to build a profile of your interests and serve you relevant ads.
    Our websites may also use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics also uses cookies to analyze how users use the site across multiple devices. The information generated by the cookies on the use of the website by the user will be transmitted and archived by Google, and may include transfers to the United States. For more information on Google Analytics click here. You can opt-out of being tracked by Google Analytics with effect for the future by downloading and installing the Google Analytics Opt-out Browser Add on for your current web browser.

How to manage cookies?
Each type of cookie reflects a specific purpose, on our website it is possible to consent easily and in a granular way, specifically for each purpose. By accepting all cookies, you will have a completely personalized web experience. You can choose which types of cookies to accept or block, but this may affect your experience of the website and the services we offer (as mentioned above).
However, it is possible to use the service even in case of refusal to consent to some cookies, with the exception of strictly necessary cookies. At any time, you can revoke or change your consent by going to the “Cookie Preferences” page.

How you provide your specific consent for each purpose, or accept all cookies will depend on the applicable cookie law in your country and will be conveniently located and described in the cookie banner.

If you are not interested in the benefits of our cookies, the “Help” function of your browser can provide you with instructions on how to disable cookies or delete existing cookies. In addition, you can find out how to block all new cookies on your browser and what configuration steps are required to be notified about new cookies.